Returns & Cancellation Policy

Any capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use of Kar B2B (the “Platform”), owned and operated by Kar B2B.

About the Platform

Kar B2B is a business-to-business (B2B) marketplace platform that connects buyers and sellers for the purpose of sourcing, negotiation and procurement of products and services.

• Kar B2B acts only as a facilitator between buyers and sellers.
• We do not participate in or control transactions between users.
• Any agreement for sale, pricing, delivery or service is directly between the buyer and seller.

Nature of Transactions

All transactions on Kar B2B are
• Independently negotiated between buyers and sellers
• Subject to mutually agreed terms including pricing, delivery, payment and returns
• Verified and finalized outside or through communication tools provided on the platform

Kar B2B does not guarantee
• Product quality
• Timely delivery
• Seller authenticity (beyond basic verification efforts)

Return Policy

• Returns are not managed by Kar B2B.
• Buyers must directly contact the seller for any return request.
• Return eligibility depends on
  • Seller’s individual return policy
  • Contractual agreement between buyer and seller
  • Product category (customized/industrial goods may not be returnable)

We strongly recommend buyers to
• Verify product specifications before purchase
• Request samples or demo (if applicable)
• Confirm return terms in writing

Cancellation Policy

• Order cancellations are subject to seller approval.
• Kar B2B does not process or enforce cancellations.
• Cancellation terms may vary based on
  • Order stage (pre-shipment / post-shipment)
  • Product type (bulk/custom orders may not be cancellable)
  • Seller-specific policies

Refund Policy

• Kar B2B does not process refunds directly.
• Refunds, if applicable, are handled between buyer and seller based on agreed terms.
• Refund timelines and methods depend on
  • Seller’s policy
  • Payment method used

Dispute Resolution

• Kar B2B is not liable for disputes, but may assist in communication.
• Buyers and sellers are encouraged to
  • Maintain proper documentation
  • Verify GST, business details and credentials before transactions

Buyer Responsibility (Important for B2B Compliance)

Buyers must verify
• GST details
• Company registration
• Bank account details
• Product authenticity and specifications

Seller Responsibility

Sellers must ensure
• Accurate product listings
• Transparent pricing
• Clear return & cancellation terms
• Timely communication

Limitation of Liability

Kar B2B shall not be held responsible for
• Product defects
• Delivery delays
• Payment disputes
• Any loss arising from transactions between users

For any queries, Please mail at support@karb2b.com